Exchanges, Returns & Shipping

At Farmhouse Iron Co, we strive to provide our customers with satisfying products to suit their needs. However, if circumstances provide the need to Return or Exchange items, we do accept them.

For Returns: All items must be returned unused and undamaged. The buyer is responsible for return shipping costs, unless we conclude the product is defective. Once we receive the item/s we will issue a full refund of the items cost to the buyer. Please contact us to receive return shipping information.
For Exchanges: You may exchange your order. Please contact us within 5 days of delivery. Buyer is responsible to contact us FIRST. Then buyer must read, agree, and purchase the "Exchange my order" listing.THIS LISTING FEE COVERS THE RETURN LABEL THAT WILL BE SENT VIA EMAIL AND PART OF THE SHIPPING COSTS FOR THE NEW ITEMS TO BE SENT BACK. Buyer will be instructed which USPS package to use with the label we will provide. Once we receive your order, we will ship your exchanged order back to you.*DISCLAIMERS* Non-Refundable. IF package fails to be delivered due to customer using incorrect packaging, we are not responsible and customer will have to repurchase the listing to follow through with exchange. Items must be returned in original condition.
All sale/clearance items are final. Custom orders are non-refundable.
Cancellations: Cancellations are accepted if they are requested within a 48 hour period of when the order was placed. A refund will be issued to the buyer.

Payment & Shipping

At Farmhouse Iron Co we understand you want to receive your order as soon as possible. We try our best to get all our orders out in a timely matter.

Please understand that our processing time on all orders is 7 - 9 business days. Once it ships you should receive an email with the tracking information. We primarily use USPS to ship all our orders.

Payment must be made in full for any order to be shipped.

Packaging:

Your order will be packaged in material such as bubble wrap, foam, packing peanuts, and/or brown paper to ensure safe delivery. Then placed in the appropriate mailing package. We try our best to use recycled materials so the packaging and wrapping is clean, neat and practical

Customs & Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs

Lost, Stolen or Damaged Orders:

Farmhouse Iron Co will not be held responsible for lost, stolen, not deliverable or damaged orders. We understand USPS can be rough with our packages at times resulting in damaged goods. If this happens, please contact as soon as possible with a photo of the damage and we will do our best to help.

Shipping:

Domestic Shipping: Orders will be shipped via USPS, delivering in approximately 2 - 5 business days.

Rush Orders: If the Rush My Order upgrade is purchased, your order will bump ahead of the line and ship much sooner instead of the normal 7 - 9 business day processing time.

International Shipping: Please contact us via email for a shipping quote on a potential order.

Shipping Fees Based on Order Total:

Iron Orders More Than $30.00 - Free Shipping
Iron Orders Between $12.00 and $29.99 - $7.50
Iron Orders $11.99 and Below - $4.50
Pottery Orders - $7.00